SCR99 Commitment

Responsible Gaming With SCR99

Play for fun, not to escape problems. scr99 provides tools and guidance to help you enjoy our platform in a healthy, safe and responsible way.

Self-Control Player Protection 24/7 Support

Why is Responsible Gaming Important?

Online gaming platforms like scr99 are designed as a source of entertainment — just like watching movies, going to concerts or enjoying other recreational activities. For most players, playing at scr99 is a fun and controlled experience. However, scr99 recognizes that for a small number of players, gambling can become a problem that needs to be taken seriously.

That's why we've built a robust responsible gaming policy — not just to meet regulatory requirements, but because we genuinely care about our players' well-being. We believe a good gaming platform doesn't just offer quality games and fast payouts, but also ensures players are gaming in a healthy and controlled environment.

Scr99 implements various tools and mechanisms that allow you to control your own gaming activity. We also provide information and guidance to help you identify early signs of gambling problems, as well as professional support resources should you or someone you care about need them.

Remember: Playing at scr99 should feel fun and stress-free. If you start feeling anxious, stressed, or playing more than you planned — that's a sign to take a break and breathe.

Our Commitment

What SCR99 Does for You

🎯

Flexible Deposit Limits

Set your own daily, weekly or monthly deposit limits through account settings. This helps you plan your gaming budget more systematically and avoid exceeding what you planned.

⏸️

Temporary Break

Need a quick break? Use the cooling-off period feature to suspend your account for a set duration. During this time, you won't be able to log in or place any bets.

🚫

Self-Exclusion

If you feel gambling is starting to affect your life, you can apply for long-term self-exclusion. Your account will be closed and cannot be reopened within the specified period.

⏱️

Session Time Limits

Set time limits for each gaming session. The scr99 platform will send a reminder when your time limit is nearly reached, so you stay aware of the time spent.

📊

Complete Activity History

Check your game, deposit and withdrawal history anytime through your account dashboard. Full transparency allows you to monitor your gaming activity easily.

💬

Dedicated 24/7 Support

The Malay-speaking scr99 support team is ready to help you with gambling control requests anytime, day or night, via our live chat.

Self-Control Tools

How to Use Control Tools

All scr99 self-control tools can be activated directly through your account settings section. Follow these simple steps:

1

Login to SCR99 Account

Access your account via the scr99.fun website or our mobile app. Make sure you use your own account credentials.

2

Go to Account Settings

Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the menu.

3

Choose the Tools You Need

Choose from our self-control tools: deposit limits, session time limits, temporary break or self-exclusion according to your needs.

4

Set Limits and Confirm

Enter your desired limit value and confirm the change. Deposit and session time limits take effect immediately once confirmed.

5

Contact Support if Needed

To apply for self-exclusion or further assistance, contact the scr99 support team via 24/7 live chat. We will process your request promptly.

Know the Warning Signs

Signs You Need Cared For

Problem gambling doesn't happen suddenly. It starts slowly. Recognize these early signs:

Warning Signs

  • Feeling the need to gamble with larger amounts each time to get the same thrill
  • Feeling restless or irritable when trying to stop or reduce gambling
  • Gambling to escape from daily problems or feelings of distress
  • Lying to family or friends about the amount of time and money spent gambling
  • Borrowing money or selling possessions to get money to gamble
  • Tried to stop many times but failed
  • Neglecting work, family or financial responsibilities due to gambling
  • Continue playing even though aware it's causing more problems than good

What to do: If you identify two or more of the above signs in yourself, we strongly encourage you to contact the scr99 support team or seek professional help. Admitting there's a problem is the bravest first step.

Self-Reflection

Questionnaire Self-Assessment

Ask yourself these questions honestly. If you answer "Yes" to three or more questions, this may be a sign that you need to seek help.

Question 1

Have you ever spent more time gambling than you originally planned?

Question 2

Have you ever gambled to win back money you've lost (trying to "recover" losses)?

Question 3

Has your gambling activity ever caused conflict or problems with people close to you?

Question 4

Have you ever used money meant for essential needs (rent, bills, food) to gamble?

Question 5

Have you ever felt you needed to hide your gambling activity from others?

Question 6

Do you feel uncomfortable, anxious or irritable when you can't gamble for a few days?

If you answered "Yes" to three or more of the above questions:

You don't have to face this alone. Help is available.

Contact the scr99 support team via live chat or seek professional help. We're here to help, not judge.

FAQ

Frequently Asked Asked

Log in to your scr99 account and go to Account Settings. Under the "Responsible Gaming" menu, you'll find options to set daily, weekly and monthly deposit limits. Enter a value that fits your budget and click Save. Limits take effect immediately. To increase a limit, a 72-hour waiting period is required as an additional safeguard.

A temporary break (cooling-off period) is a short-term account suspension, typically between 1 day and 6 weeks, during which you cannot log in or place bets. Once the period ends, your account will be reactivated automatically. Self-exclusion is more permanent — you apply to have your account closed for a minimum period of 6 months up to lifetime, and the account will not be reopened even if you request it before the period ends.

Yes. Even while your account is under self-exclusion, any valid cash balance (not bonus balance) in your account can still be withdrawn. Contact the scr99 support team via live chat to process your withdrawal. This process typically takes 1-3 working days depending on the payment method selected.

Yes. scr99 has strict policies to ensure our platform is only used by individuals aged 18 and above. During the registration process, age verification is conducted. In addition, the KYC (Know Your Customer) process we implement requires valid identification documents, which effectively prevents registration by underage users. Any account found to be registered by an underage individual will be closed immediately.

If you're worried about a family member or friend who may be struggling with gambling, the best approach is to have an open and compassionate conversation with them. Avoid being judgmental — an understanding approach is more effective. You can also contact the scr99 support team for guidance on the best way to get help. We also encourage you to seek professional support through qualified counselors or problem gambling support organizations.

Play Smart

Enjoy SCR99 Safely

Scr99 is not just a place to win — it's a place to have fun responsibly. Register today and use our self-control tools for a safer and more enjoyable gaming experience.

Register Now FAQ

Self-control • 24/7 Support • Responsible gaming • Trusted platform

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