Privacy Policy SCR99

1. Personal Data We Collect

To provide a complete, secure, and personalised service, scr99 collects several categories of personal data from you. This data is collected either directly from you or automatically as you use our platform.

Data you provide directly:

• Full name, date of birth, and identification number (KYC) during account registration
• Email address and phone number used for communication and account verification
• Bank account or e-wallet details linked to your scr99 account for deposit and withdrawal purposes.
• Identity verification documents such as a copy of your national ID or passport when required for the KYC process
• Information you share when communicating with our support team

Automatically collected data:

• Your IP address, device type, operating system, and browser version
• Activity log data including pages visited, access times, and actions taken within the platform
• Game history, deposit and withdrawal transactions, and bonus usage
• General location data based on IP address (not precise GPS location)
• Cookie data and device identifiers (explained further in the Cookies section)

2. How We Use Your Data

The personal data we collect is used for the following purposes, and only for those purposes:

Scr99 does not use your data for any purpose beyond those listed above without obtaining your consent first. You may withdraw consent for marketing communications at any time by contacting our support team.

3. Sharing Information with Third Parties

Scr99 is firmly committed to never selling, renting, or disclosing your personal data to third parties without your consent. However, there are limited situations where data sharing is necessary and permitted:

• Payment service providers: Required transaction data is shared with FPX operators, e-wallet providers, and banks to securely process your deposits and withdrawals.
• Game software providers: Basic account information is shared with game providers partnered with scr99 to enable access to their games.
• Legally mandated authorities: scr99 will disclose required information to the authorities if mandated by a court order or applicable law.
• Fraud prevention services: Certain data may be shared with third-party fraud prevention service providers to protect our platform and players.

All third parties that receive data from scr99 are bound by strict confidentiality agreements and are only permitted to use that data for purposes specified by scr99.

4. Data Security and Protection

Scr99 continuously invests in robust security infrastructure to keep your personal data safe at all times. The security measures we have in place include:

• 256-bit SSL encryption: All communications between your device and scr99 servers are encrypted using the latest TLS protocol, ensuring data cannot be intercepted by unauthorised parties.
• Secure servers on standby: Your data is stored in data centers protected by strict physical and digital access control systems, with 24-hour security monitoring.
• Two-factor authentication (2FA): scr99 provides a two-factor authentication option for your account to add an extra layer of security during login.
• Regular security audits: The scr99 system undergoes regular security audits by both internal security teams and independent third parties to identify and address any potential vulnerabilities.
• Suspicious activity monitoring: Our automated system continuously monitors every account to detect any unusual activity and responds swiftly.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to take protective measures on your end as well, such as using a strong password and not sharing your login credentials with anyone.

5. Cookies and Tracking Technologies

Scr99 uses cookies and similar tracking technologies to enhance the user experience and collect platform analytics data. The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login session verification and security preferences. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Storing your preferences such as language, display theme, and account settings to provide a more personalised experience.
• Analytics cookies: Collecting aggregated, anonymised platform usage data to help us understand how players use scr99 and make improvements.
• Performance cookies: Helping us monitor platform speed and performance to ensure a smooth and fast gaming experience.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the scr99 platform.

6. Your Rights as a User

As a scr99 platform user, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or out of date, you have the right to request that we make a correction.
• Right to erasure: You may request deletion of your personal data, subject to relevant legal and operational requirements.
• Right to object to marketing: You can opt out of marketing communications from scr99 at any time by contacting us or using the unsubscribe option in our emails.
• Right to data portability: In certain situations, you have the right to receive your data in a machine-readable format.

To exercise any of the above rights, please contact the scr99 support team via 24/7 live chat. We will process your request within a reasonable timeframe and in accordance with applicable laws.

7. Child Protection

Scr99 is a gaming platform designed exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we find that personal data of a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered an account on scr99, please contact us immediately.

8. Changes to This Privacy Policy

Scr99 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this page
• Displaying notices on the scr99 platform to inform players of the changes
• Sending email notifications to registered members for significant changes

We encourage you to check this page regularly to stay informed about how we protect your data.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact the scr99 team through the following channels:

• Live Chat 24/7: The fastest way to get an immediate response. Available in Bahasa Malaysia.
• Email: [email protected] — for written inquiries that require documentation.

We are committed to responding to all privacy-related inquiries within 3 business days.